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SHIPPING & RETURNS

SHIPPING POLICY

Once your order is placed it will be packed and shipped the same business day if ordered before 12 noon. Custom orders have a processing time that can take up to 7 days before packed and shipped. 

Our packaging is environmentally friendly or reused packaging from our wholesalers, all items are well secured and packed efficiently to ensure a safe arrival of your items. Our shipping costs cover the postage of your goods.

RETURN & EXCHANGE POLICY

Return or exchange of your products due to change of mind is not accepted. 

All custom order are not accepted for return or exchange.

For damaged items you must lodge a claim within 7 days of receiving your items by emailing claims@stonesofshe.com with invoice number, clears photos of damage. If claim is successful you will be emailed a return slip to post item back before receiving a refund or exchange of item.

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