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FREQUENTLY ASKED
QUESTIONS
What is the processing time for orders?
Orders are processed within 1-2 business days. Custom orders take between 2-7 business days to process.
How long does delivery take?
After shipping, your order will arrive within 2-6 business days. You will receive tracking information via email.
What are the shipping costs?
Shipping costs vary based on your location and the selected shipping method. The exact cost will be calculated at checkout.
My item is damaged or faulty
Stones of She takes great care in ensuring all products are packed and shipped safely. In the circumstance a product is is damaged in transit or faulty, a refund or exchange is offered.
Stones of She has a 14 day policy for lodging a damaged or fautly items claim. A photograph of the product will be required to lodge a claim. Return shipping label will be emailed to you once the successful claim is complete.
Email info@stonesofshe.com to lodge your claim.
What is your return policy?
We do not accept returns or exchanges for change of mind. Please choose your items carefully.
Where do you source your crystals from?
At Stones of She, we source our crystals globally from reputable mines and wholesalers. Each crystal and product is thoroughly cleansed before packaging.
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